- +44 (0) 1303 255 558
- sales@guitarshopfolkestone.co.uk
- 19 New Street, Folkestone, Kent CT20 1HR
GUITARSHOP will only accept return requests for brand new items that are unopened, unused, with the original tags and packaging still intact. The product(s) must be in its original packaging and in the same brand new condition that they were received.
We do not accept returns for used or special order items unless faulty, in this instance the item will be replaced like for like where possible,
If you wish to return your item, we must receive your request within <14 days> of the purchase date.
Once we receive your returned item(s) we will review your request and inspect the item(s) We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective new item, we’re happy to exchange the item for another one where possible. Please email anthony@guitarshopfolkestone.co.uk within 14 days of the purchase date to begin the process.
Buyer is responsible for postage costs unless the item is faulty.
If the item is marked “reduced or sale”, it does not qualify for a return and cannot be refunded.
Paypal will no longer return its processing fees, therefore if any order is placed using Paypal and then cancelled, your refund will be processed back to you minus these fees.
If you’re shipping an item please consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item and take no responsibility for items damaged during the shipping process.
Abby Chaston2024-07-25 Fantastic customer service here, itβs a great place! Lodi Lama2024-06-07 Just picked up a guitar from the GuitarShop. There is a wide range of guitars on offer and Anthony (the owner), was there to help me choose. Would very much recommend a visit. Craig B2024-02-12 Brilliant shop, great prices and the owner is a true gent. Ed Thomas2024-01-22 the best guitar shop for miles around. amazing personal service. great range of instruments and amps as well as all the extras, and some amazing vintage and 2nd hand gems. THE PERFECT STOP OFF FOR BANDS IN NEED OF ANYTHING GUITAR RELATED BEFORE YOU GO OFF TO EUROPE! Nick Hurford2023-07-04 Very happy with my purchase. Ant was more than helpful with any questions I had to ask, very quick delivery and the guitar came as pictured on the website. Thank you Ant! Paul Eaton2023-05-13 Very helpful and friendly service Tim Warner2023-03-03 Excellent great service prices very helpful Reel Em In2023-01-25 What this shop doesnβt know about guitars isnβt worth knowing. Zahir Mawji2023-01-11 Found this place on line and got in touch about a particular guitar. Anthony is one hell of a guy! He went above and beyond in my purchase and was always patient. Honesty and integrity go very in my book and I experienced it here by the truckload. Really appreciate having purchased from you! To potential buyers: just have a chat with Anthony and you'll be put at ease. Thank you again! James Galpin2023-01-01 I ordered a new set of pickups immediately after christmas and didn't imagine I would see them until the first week back, but no, even with the postal shenanigans and the time of year, they arrived in time for me to install them and play the new guitar before the close of the year. Top class communication from Ant at the store too. Fabulous service and great product. Many thanks.